Privacy Policy

Effective from: 25 August 2021

  1. Identity information, such as your first name, last name or similar identifier, title, date of birth, gender, nationality, place of birth and occupation;
  2. Passport and/or photo ID for identity verification purposes;
  3. Contact information, such as your postal address, email address and telephone number;
  4. Information required to comply with anti-money laundering (AML) laws and know-your-customer (KYC) requirements (such as nationality and place of birth);
  5. Profile information, such as your nickname, interests, preferences, feedback and survey responses;
  6. Feedback and correspondence, such as information you provide in your responses to surveys, when you participate in market research activities, report a problem with Service, receive customer support or otherwise correspond with us;
  7. Financial information, such as bank account number for cash withdrawal and the bank BIC number;
  8. Transaction information, such details about transfers or purchases you make through the Service;
  9. Usage information, such as information about how you use the Service and interact with us;
  10. Marketing information, such as your preferences for receiving marketing communications and details about how you engage with them;
  11. Technical information, such as your Ethereum wallet address and network information regarding transactions. Please note that your Ethereum wallet address is not collected by or the associated web-application (“Fiat24”);
  12. Your GPS location at the moment of opening your account with Fiat24.
  • To enable you to access and use the Services incl. recording your Fiat24 account balance and transaction history in the Public Blockchain, Ethereum.
  • To verify your identity.
  • To provide and deliver products and services that you may request.
  • To process and complete transactions, and send you related information, including purchase confirmations and invoices.
  • To send information, including confirmations, technical notices, updates, security alerts, and support and administrative messages.
  1. Affiliates We may disclose your personal information to our subsidiaries and corporate affiliates (i.e. our family of companies that are related by common ownership or control) for purposes consistent with this Privacy Policy.
  2. Business Transfers We may share personal information when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
  3. Compliance with Laws and Law Enforcement; Protection and Safety We may share personal information for legal, protection, and safety purposes.
    1. We may share information to comply with laws, including KYC and AML requirements.
    2. We may share information to respond to lawful requests and legal processes.
    3. We may share information to protect the rights and property of the Company, our agents, customers, and others. This includes enforcing our agreements, policies, and terms of use.
    4. We may share information in an emergency. This includes protecting the safety of our employees and agents, our customers, or any person.
  4. Professional Advisors and Service Providers We may share information with those who need it to do work for us. These recipients may include third party companies and individuals to administer and provide the Service on our behalf (such as bill and credit card payment processing, customer support, hosting, email delivery and database management services), as well as KYC/AML service providers, lawyers, bankers, auditors, and insurers.
  5. Other You may permit us to share your personal information with other companies or entities of your choosing. Those uses will be subject to the privacy policies of the recipient entity or entities.
  6. Public Blockchain (Ethereum) Your Fiat24 account balance and transaction history is recorded in the Public Blockchain. It is therefore possible that your data on this Public Blockchain is visible to third-party users of the Public Blockchain.
  • Navigation path that a visitor takes on the site,
  • Length of stay on the website or sub-page,
  • The sub-page on which the website is left,
  • The country, region, or city from where access takes place,
  • Device (type, version, colour depth, resolution, width and height of the browser window),
  • Recurring or new visitors,
  • Browser type/version,
  • The operating system used,
  • The referrer URL (the page previously visited),
  • Host name of the accessing computer (IP address), and
  • Time of the server query
Processing PurposeLegal Basis
To provide our serviceOur processing of your personal information is necessary to perform the contract governing our provision of the Services or to take steps that you request prior to signing up for the Service (art. 6 para. 1 lit. b GDPR).
To communicate with you; To optimize our platform; For compliance, fraud prevention, and safety; To provide our serviceThese processing activities constitute our legitimate interests (art. 6 para. 1 lit. f GDPR). Furthermore, the legal basis for these processing lies within the meaning of art. 6 lit. a and c GDPR. We make sure we consider and balance any potential impacts on you (both positive and negative) and your rights before we process your personal information for our legitimate interests. We do not use your personal information for activities where our interests are overridden by any adverse impact on you (unless we have your consent or are otherwise required or permitted to by law).
To comply with lawWe use your personal information to comply with applicable laws and our legal obligations, including anti-money laundering (AML) laws and know-your-customer (KYC) requirements (art. 6 para. lit. c GDPR).
With your consentWhere our use of your personal information is based upon your consent (as described in (section 2.3 and 2.5), you have the right to withdraw it anytime in the manner indicated in the Service or by contacting us at (art. 6 para. lit. a GDPR).
  • Opt-out. Stop sending you direct marketing communications which you have previously consented to receive. We may continue to send you Service-related and other non-marketing communications.
  • Access. Provide you with information about our processing of your personal information and give you access to your personal information free of charge.
  • Correct. Update or correct inaccuracies in your personal information and to be informed of the correction. We will inform the recipients of the data concerned of the adjustments made, unless this is impossible or involves disproportionate effort.
  • Delete. Delete your personal information in certain circumstances. In individual cases, the right to deletion may be excluded.
  • Right to data portability. you have the right, in certain circumstances, to obtain from us, the personal data you have provided to us, free of charge and in a readable format.
  • Right to lodge a complaint with a supervisory authority. if you are a resident of an EU or EEA Member State, you have the right to lodge a complaint with a competent supervisory authority about the way, in which your personal data is processed.
  • Restrict. Restrict the processing of your personal information, under certain conditions.
  • Right of withdrawal. in principle, you have the right to withdraw your consent at any time. However, processing activities based on your consent in the past do not become unlawful as a result of your revocation.